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How can I return an order?
Return conditions depend on the brand or store you purchased from. Most brands allow returns of unused items within a certain period. We recommend checking the return policy on the product page before completing your purchase.
Can I return items from different orders together?
If multiple items were shipped by the same brand or store, they may be returned together. Please follow the return instructions provided for each order.
When will I receive my refund?
Refund timelines are set by the brand or store handling your return. Once the returned item is received and approved, the refund will be issued to your original payment method.
Which carrier should I use to return my parcel?
Return instructions, including the carrier and return address, are provided by the brand or store. Please follow the details included with your order or return confirmation.
What are Fashion Projects on LookBerry?
Fashion Projects are creator led campaigns initiated by Berries to promote products from niche luxury microbrands available on LookBerry. They combine content creation, styling, and production into fully developed fashion campaigns supported and funded by the Berries Club community.
Who can participate in Fashion Projects?
Fashion Projects are available exclusively to active Berries. They represent an advanced level of participation within the platform and are not available to regular users or creators.
How do Fashion Projects work?
A Berry creates a project around selected products and defines the creative idea behind the campaign. The project may include photographers, stylists, studios, beauty professionals, and post production teams, all structured into a single campaign plan. The project is then presented within the platform, where members of the Berries Club can support it using Berries Coin. If the required funding is not reached within the set timeframe, all contributions are automatically returned to participants’ wallets. Funds are held in a secure escrow system operated within LookBerry and are released only when the project is successfully funded and executed. At this stage, Fashion Projects are available in the UAE.
Can a Berry complete the funding of their own project?
Berries may contribute to their own projects to complete funding, provided that at least 50% of the required amount has already been supported by the community. A Berry can fund up to 50% of the total project amount. This ensures that every project reflects real community interest while allowing creators to bring their ideas to life.
Do Berries need to present an idea for their projects?
Yes. Each Fashion Project includes a short creative idea that describes the concept, mood, and story behind the campaign. This idea helps the community understand the vision and decide whether to support the project.
What do Berries gain from Fashion Projects?
Berries gain the ability to lead campaigns, collaborate directly with brands, and bring their creative vision to life. They receive visibility, rewards, and recognition while building a professional portfolio through real fashion campaigns.
How do looks work on LookBerry?
Looks is the main feed where users express their style and showcase outfits. Posting looks is the first step to gaining visibility, attracting attention, and participating in the LookBerry ecosystem. Through looks, users can engage with the community, join battles, and unlock opportunities to grow and become a Berry. Selected looks are promoted in the feed, while others remain visible to followers.
Can I post looks without buying anything?
Yes. You can post looks without purchasing products by selecting a style category that defines your outfit. These posts allow you to express your style and participate in the community. However, only looks that include products from LookBerry can be tagged, promoted, and unlock full opportunities within the platform.
How do I tag a product in my look?
When creating a post, you can select products directly from LookBerry. Recently purchased items appear automatically, making tagging fast and seamless.
Can I tag more than one product?
Yes. You can tag multiple products in a single look, allowing you to highlight different elements of your outfit and create more complete looks.
Can I edit or delete a look after posting?
Yes. You can edit or remove your look at any time from your profile.
What is LookBerry?
LookBerry is a fashion platform where products become content and content drives demand. It connects brands, creators, and people in one ecosystem where users discover products, create looks, and engage in a social environment built around style, attraction, and self expression.
How does LookBerry work?
Brands present their products on LookBerry, and users discover, wear, and share them through looks. As users engage with the platform, they grow their presence, interact with others, compete for attention, and build connections through style and shared interests.
What makes LookBerry different?
LookBerry is not built around traditional advertising or influencer marketing. It is built around real product interaction, where content, community, and commerce are connected, and demand is driven by creators rather than paid promotion. At the same time, it introduces a social layer where visibility, competition, and personal style influence how people connect.
Who is LookBerry for?
LookBerry is designed for fashion brands, creators, and individuals who want to stand out, express themselves, and connect through style. It brings together those who create products and those who use style to attract attention and build presence.
How do users grow on LookBerry?
Users start by sharing looks and participating in the community. Through content, engagement, and visibility, they grow their presence, gain attention, connect with others, and unlock new opportunities within the platform.
Is LookBerry a dating app?
LookBerry is not a dating app. The platform includes a matching layer based on interactions such as likes and HotLikes, allowing users to express interest and connect with each other. However, these connections are driven by style, visibility, and self expression rather than traditional swiping mechanics. Attraction becomes a natural extension of how users present themselves through fashion.
Are there any restrictions on the type of content that can be shared?
Yes. All content on LookBerry must follow our community guidelines. We ask members to keep the platform respectful, safe, and appropriate for a fashion focused community. Content that is offensive, harmful, or illegal may be removed.
Who can see my profile and activity?
You control your visibility on LookBerry. Your looks, interactions, and profile details are shared according to your activity and role on the platform. Private interactions remain private.
How does LookBerry protect my personal data?
LookBerry uses secure technologies and industry standard practices to protect your data. Personal information is never shared without your consent.
How can I contact support?
If you need help or have any questions, you can contact the LookBerry support team through the Contact Us section on the app or website.
What are fashion battles?
Fashion battles on LookBerry are interactive competitions where users create and share looks based on specific themes or products. There are two types of battles: Style Battles, where users compete in categories such as street style, date night, or seasonal trends, and Berries Battles, which are brand driven competitions focused on selecting ambassadors, rewarding creators, and enabling collaborations.
Who can participate in fashion battles?
Any user can participate in Style Battles by uploading their looks and joining competitions based on themes or categories. Berries Battles are available to selected creators and Berries Club members and require using products from LookBerry Shop or partner boutiques, as they are focused on brand representation and ambassador selection.
How are ambassadors selected?
Ambassadors (Berries) are selected through voting in Berries Battles, conducted within the Berries Club. The voting process is transparent and easy to follow, allowing participants to see ongoing activity in real time. Final results are visible only to each participant and are not publicly displayed. This approach ensures a fair and open environment, driven by real community input rather than closed or insider decisions, while allowing brands and the platform to identify creators who best represent their brand and products.
Who are Berries on LookBerry?
Berries are selected creators and ambassadors who shape how products from niche luxury microbrands are seen, styled, and experienced on LookBerry. They represent brands through content, participate in Berries Battles, and collaborate directly with brands on campaigns and creative projects. Berries help turn products into stories, earn rewards, gain visibility, and can initiate their own fashion projects using the platform and its community.
How do brands contact Berries?
Brands contact selected Berries directly through the LookBerry messenger. In some cases, brands may invite Berries to create paid photo or video content for their products. Berries can also initiate collaborations and propose creative concepts to brands. Selected creators may participate in larger initiatives such as Fashion Projects, where campaigns are developed in collaboration with professionals. All communication takes place privately via direct messages.
Why should I add my Instagram or TikTok to my profile?
Adding your Instagram or TikTok helps brands better understand your style, audience, and creative direction. This information is visible only to brands and professionals and increases your chances of being selected for collaborations, Berries Battles, and advanced opportunities such as Fashion Projects.
Do promo codes exist on LookBerry?
LookBerry does not rely on public promo codes or platform wide discounts. Instead, access is earned through participation, content creation, and engagement within the platform. In selected cases, users may receive personalized rewards in the form of exclusive pricing, based on their contribution to brand visibility and performance.
How does pricing work on LookBerry?
Prices remain consistent to protect brand positioning and long term value. Rather than lowering prices, LookBerry enables selected users to unlock exclusive access through content performance, audience engagement, and participation in the Berries Club.
Who can access special offers?
Access is limited to creators and community members who actively contribute to the ecosystem. This includes users who create content, influence engagement, and participate in LookBerry initiatives such as the Berries Club
Why doesn’t LookBerry offer discounts?
LookBerry is not built on price reduction. It is built on recognition, contribution, and value creation. Access is earned through participation and influence, not distributed through mass promotions
How do I log in to my LookBerry account?
LookBerry uses passwordless login for quick and secure access. You can log in using a link sent to your email, a code sent to your phone, or by signing in with your Google account or Apple ID.
How do I reset my password?
You do not need to reset a password. LookBerry does not use traditional passwords. Simply log in using your email link, phone code, Google account, or Apple ID.
How do I find the right size on LookBerry?
Sizes can vary between brands and products. To help you choose the right fit, LookBerry provides filters, size recommendations, and detailed size information on each product page.
Can I shop by size range?
Yes. You can filter products by size range, including Plus Size, Petite, Tall, Maternity, and Standard.
Does LookBerry offer size recommendations?
For some items, LookBerry suggests sizes based on your previous purchases, returns, and items that fit you well. Brand specific sizing and feedback from other buyers are also considered.
Where can I find size and fit details?
On most product pages, you can find detailed size and fit information, including model measurements and a link to the brand’s general size guide
How can I pay on LookBerry?
You can pay securely by credit or debit card. The following cards are supported: Visa, MasterCard, Maestro, Visa Electron, and Visa Debit.
When will my card be charged?
Your card may show a temporary pre authorisation, but the payment is charged only when your order is confirmed and dispatched.
What happens if I cancel or return an order?
If you cancel an order or return an item, the refund is sent back to your original payment method. Any pre authorisation on your card will be released automatically. Depending on your bank, this may take some time to appear.
How secure are payments on LookBerry?
All payments on LookBerry are protected with certified SSL encryption. Your payment details are processed securely and are never stored on the platform.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking link. You can also find tracking details in your LookBerry account under My Orders.
Why is my tracking link not active yet?
Tracking information becomes available after the parcel is handed over to the carrier. This may take some time after dispatch.
Why is my tracking status not updating?
Tracking updates may not appear every day. If there are no updates for several business days, please contact customer support for assistance.
My order is marked as delivered, but I did not receive it. What should I do?
Please check if the parcel was delivered to a neighbour or left in a safe place. If you are unable to locate it, contact customer support and we will help you resolve the issue.
What is Berries Club?
Berries Club is a private social space inside LookBerry where members connect, interact, and take part in fashion battles. It helps the platform discover new ambassadors and talents in a comfortable and respectful environment.
Is Berries Club for dating?
Berries Club is not built as a traditional dating service. It is a social fashion space where people connect naturally through style, interaction, and shared interests. Some members enjoy meeting new people, while others focus on fashion participation and brand discovery.
How does interaction work in Berries Club?
Members can express interest in each other through likes. Mutual interest may open a private conversation. All interactions are optional and fully controlled by users.
Why do brands use Berries Club?
Brands use Berries Club to discover ambassadors (Berries) and talents through community activity and fashion battles. It allows brands to connect with people who naturally represent their products.
Can I join Berries Club just to meet people?
Yes, social interaction is part of the experience. However, Berries Club is built around fashion, creativity, and brand discovery rather than traditional dating.
What do I get from joining Berries Club?
You can connect with like minded people, take part in fashion battles, grow your visibility, and become a Berry ambassador for brands on LookBerry.