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How can I return an order?
Return conditions depend on the brand or store you purchased from. Most brands allow returns of unused items within a certain period. We recommend checking the return policy on the product page before completing your purchase.
Can I return items from different orders together?
If multiple items were shipped by the same brand or store, they may be returned together. Please follow the return instructions provided for each order.
When will I receive my refund?
Refund timelines are set by the brand or store handling your return. Once the returned item is received and approved, the refund will be issued to your original payment method.
Which carrier should I use to return my parcel?
Return instructions, including the carrier and return address, are provided by the brand or store. Please follow the details included with your order or return confirmation.
How do looks work on LookBerry?
Looks is the main feed where people share outfits featuring products they bought from brands on LookBerry. Berries Club members vote in fashion battles to select ambassadors for specific products. Ambassador looks are promoted in the feed, while all other looks are visible only to followers.
Can I post looks without buying anything?
Yes. You can post photos and share your style without buying anything. These posts are visible only to your followers and are not promoted in the Looks feed. Only purchased items can be tagged and linked to products on LookBerry.
How do I tag a product in my look?
When creating a post, you can select a product from the LookBerry store. Recently purchased items appear by default, so in most cases no manual search is needed.
Can I tag more than one product?
Yes. You can tag multiple products in one look, allowing you to highlight different items from your outfit.
Can I edit or delete a look after posting?
Yes. You can edit or remove your look at any time from your profile.
What are fashion battles?
Fashion battles take place in Berries Club and are used to select ambassadors for specific products. Participants upload their looks, and a closed community vote determines who best represents the product in the Looks feed.
Who can participate in fashion battles?
Any Berries Club member can participate by uploading their photos to the Looks feed and joining an active battle for a specific product.
How are ambassadors selected?
Ambassadors are selected through closed voting in fashion battles. Voting results are visible only to each participant and are not publicly displayed. This helps maintain a comfortable social environment while allowing the platform to choose ambassadors for brand promotion.
Who are Berries on LookBerry?
Berries are product ambassadors selected through fashion battles. They represent specific products from brands by posting their looks in the Looks feed.
How do brands contact Berries?
Brands contact selected Berries directly through the LookBerry messenger. In some cases, brands may invite Berries to create paid photo or video content for their products. All invitations and communication are sent privately via direct messages.
Why should I add my Instagram or TikTok to my profile?
Adding your Instagram or TikTok helps brands better understand your style and audience. This information is visible only to brands and professionals and helps them make better ambassador selections.
What is Lookberry?
LookBerry is a fashion platform that combines shopping, style sharing, and a social fashion community. People buy products from brands, post their looks, and take part in Berries Club, where fashion battles, voting, and connections happen around style and self expression. Product ambassadors on LookBerry are called Berries.
How does LookBerry work?
Brands list their products on LookBerry, and people buy and wear them in real life. After that, they post looks in the Looks feed and tag the products they purchased. Through Berries Club, members join fashion battles, vote for looks, communicate with others, and become Berries, the ambassadors for specific products. Berry looks are promoted in the feed, while all other looks are visible only to followers.
Are there any restrictions on the type of content that can be shared?
Yes. All content on LookBerry must follow our community guidelines. We ask members to keep the platform respectful, safe, and appropriate for a fashion focused community. Content that is offensive, harmful, or illegal may be removed.
Who can see my profile and activity?
You control your visibility on LookBerry. Your looks, interactions, and profile details are shared according to your activity and role on the platform. Private interactions remain private.
How does LookBerry protect my personal data?
LookBerry uses secure technologies and industry standard practices to protect your data. Personal information is never shared without your consent.
How can I contact support?
If you need help or have any questions, you can contact the LookBerry support team through the Contact Us section on the app or website.
What new features are available for brands?
Brands can now create dedicated profiles, use our updated advertising tools, and participate in our online beauty pageants to reach a wider audience.
Do promo codes exist on LookBerry?
LookBerry does not offer general promo codes or platform wide discounts.
How do discounts work on LookBerry?
Discounts are offered selectively by brands and by physical multi brand stores that represent these brands. In most cases, discounts are shared through Berries who act as product ambassadors.
Why are discounts limited?
Discounts are used to support brand storytelling and ambassador growth. They help promote products through trusted voices rather than mass advertising.
How do I find the right size on LookBerry?
Sizes can vary between brands and products. To help you choose the right fit, LookBerry provides filters, size recommendations, and detailed size information on each product page.
Can I shop by size range?
Yes. You can filter products by size range, including Plus Size, Petite, Tall, Maternity, and Standard.
Does LookBerry offer size recommendations?
For some items, LookBerry suggests sizes based on your previous purchases, returns, and items that fit you well. Brand specific sizing and feedback from other buyers are also considered.
Where can I find size and fit details?
On most product pages, you can find detailed size and fit information, including model measurements and a link to the brand’s general size guide
How do I log in to my LookBerry account?
LookBerry uses passwordless login for quick and secure access. You can log in using a link sent to your email, a code sent to your phone, or by signing in with your Google account or Apple ID.
How do I reset my password?
You do not need to reset a password. LookBerry does not use traditional passwords. Simply log in using your email link, phone code, Google account, or Apple ID.
How can I pay on LookBerry?
You can pay securely by credit or debit card. The following cards are supported: Visa, MasterCard, Maestro, Visa Electron, and Visa Debit.
When will my card be charged?
Your card may show a temporary pre authorisation, but the payment is charged only when your order is confirmed and dispatched.
What happens if I cancel or return an order?
If you cancel an order or return an item, the refund is sent back to your original payment method. Any pre authorisation on your card will be released automatically. Depending on your bank, this may take some time to appear.
How secure are payments on LookBerry?
All payments on LookBerry are protected with certified SSL encryption. Your payment details are processed securely and are never stored on the platform.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking link. You can also find tracking details in your LookBerry account under My Orders.
Why is my tracking link not active yet?
Tracking information becomes available after the parcel is handed over to the carrier. This may take some time after dispatch.
Why is my tracking status not updating?
Tracking updates may not appear every day. If there are no updates for several business days, please contact customer support for assistance.
My order is marked as delivered, but I did not receive it. What should I do?
Please check if the parcel was delivered to a neighbour or left in a safe place. If you are unable to locate it, contact customer support and we will help you resolve the issue.
What is Berries Club?
Berries Club is a private social space inside LookBerry where members connect, interact, and take part in fashion battles. It helps the platform discover new ambassadors and talents in a comfortable and respectful environment.
Is Berries Club for dating?
Berries Club is not built as a traditional dating service. It is a social fashion space where people connect naturally through style, interaction, and shared interests. Some members enjoy meeting new people, while others focus on fashion participation and brand discovery.
How does interaction work in Berries Club?
Members can express interest in each other through likes. Mutual interest may open a private conversation. All interactions are optional and fully controlled by users.
Why do brands use Berries Club?
Brands use Berries Club to discover ambassadors (Berries) and talents through community activity and fashion battles. It allows brands to connect with people who naturally represent their products.
Can I join Berries Club just to meet people?
Yes, social interaction is part of the experience. However, Berries Club is built around fashion, creativity, and brand discovery rather than traditional dating.
What do I get from joining Berries Club?
You can connect with like minded people, take part in fashion battles, grow your visibility, and become a Berry ambassador for brands on LookBerry.