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You can return unused items within 14 days free of charge. However, since LookBerry is a platform for various brands, the return policy is determined by the specific brand after purchase. We recommend that you familiarize yourself with the return conditions of the product before making a purchase.

Can I return items from different orders together?

Yes, if you have several orders shipped by LookBerry you can send them back to us in one parcel.

When will I receive my refund?

You will receive your refund within 14 days after you handed over the return parcel to the carrier. Please make sure to keep the return receipt from the carrier until you have received your refund.

Which carrier can I use to return my parcel?

You can find this information on the return label.

How do I share my fashion purchases on Lookberry?

You can share your fashion purchases by uploading photos or videos directly to your profile. Use the new tagging feature to highlight brands and specific items.

Will sharing my purchases spam my followers?

No, our updated platform ensures that your posts are displayed in a non-intrusive way, allowing you to share your style without overwhelming your followers.

What is Lookberry?

LookBerry is a platform for selling products from fashion brands, where models personally promote items by participating in photoshoots and showcasing them through their own accounts. Essentially, models themselves recommend these products. Additionally, LookBerry offers a private Berries Club for social networking, where users can vote for models and connect with each other through mutual likes

To track the delivery status of your parcel, simply click on the tracking link provided in your shipment confirmation email after your parcel has been dispatched. Alternatively, you can also find this information under 'My Account' on the LookBerry website.

What can I do if the tracking link is not yet live?

Please be patient, the tracking link will not be live until your package has been received by the carrier.

What if the tracking link does not update?

Please note the tracking link does not update daily. However, if the tracking link has not updated within 5-6 business days please contact our customer service.

I have received a notification that the parcel has been delivered, but I do not have it. What should I do?

Please check if the parcel was delivered to a neighbour. If this is not the case and the parcel has not been delivered to you within one week after it has been shipped, please contact our customer service through a contact channel shown below.

How do I pay by Credit Card?

You can pay by credit card using the following providers: MasterCard Visa Maestro Visa Electron Visa Debit Please note: You may see a pre-authorisation amount on your credit card, however your card will not be charged until your order is dispatched. If you return an item you will be refunded to the original payment method. If your order is cancelled you might still see the pre authorisation amount on your credit card statement. Depending on your bank, this may take up to 30 days to be released.

How secure are my payment transactions via LookBerry?

We use certified SSL encryption for the secure transmission of your data. Your bank, PayPal, and credit card details are safe.

How does Lookberry ensure user privacy and safety?

We prioritize user privacy and safety by implementing robust security measures. Personal data is protected, and users have control over their privacy settings.

Are there any restrictions on the type of content that can be shared?

Yes, all content must comply with our community guidelines, which prohibit inappropriate, offensive, or illegal content. Violations can result in content removal or account suspension.

Who can I contact for support or more information?

For any questions or support, you can contact our customer service team via the Contact Us section on the Lookberry app or website. We're here to assist you 24/7.

Most casting processes in LookBerry happen inside Berries Club, where likes and mutual interest help brands discover the right faces for their projects. Since LookBerry is built on open castings, your activity in the Club plays a key role in being noticed. However, if a brand chooses you directly and invites you to a photoshoot, you don’t need to be a member of Berries Club to post your content. In that case, you can still tag the products you wore during the shoot, and LookBerry will recognize you as a Berry. Once identified, you’ll automatically be suggested to other brands as a potential model.

As sizes and measurements can vary across, as well as within brands, it can sometimes be difficult to find the right size and fit for you. To help you with your search, LookBerry offers the following tools and information: Shop by Range We offer a wide variety of sizes and fits that are specific to your needs. Using the filter, you can choose between Plus Size, Petite, Tall, Maternity, and Standard items. Size recommendation For some items, you might see suggestions based on your recent purchases and returns, and items you’ve told us fit you well. We also take into account feedback from other customers, and each brand’s particular sizing. Size & fit For most items you can view more information on the product page under ‘the Size & fit’ dropdown menu. Here you’ll be able to see what size the model is wearing and the measurements for this size. You can also find a link to the general size guide.

How do I reset my password?

Our website uses passwordless login technology, so you don’t need to reset a password. You can access your account using one of the following methods: 1. Click the login link sent to your email. 2. Enter the code sent to your phone. 3. Log in using your Google account. 4. Use your Apple ID for quick access.

What do you need to know about Promo Codes?

Please keep in mind that each promo code can be used just once, and only one code can be applied per order. Be sure to check the expiry date of your promo code, as they may only be valid for specific products and categories. If you return items, we reserve the right to invalidate your promo code. Fortunately, there’s no minimum order value required when using a promo code.

Berries Club is a private space inside LookBerry where users can meet, connect and show their interest. Based on likes, a ranking is formed that helps select new faces for photoshoots and brand collaborations.

Is this a dating app?

Berries Club works with a mechanism similar to dating services, but the main focus is on fashion and talent selection. Meeting new people is up to the users: some join for social interaction, while others see likes as a chance to be discovered by brands.

How does the like system work?

If you like a profile, simply give it a like. The more likes a participant receives, the higher their chances of joining brand projects and making their way into the fashion world. When likes are mutual, a private chat room opens and users can start messaging each other. A Hot Like gives you the option to initiate a conversation right away, without waiting for a mutual like.

Why do brands use Berries Club?

For fashion brands, this is a live online casting. The community helps to identify the most interesting and talented participants for photoshoots, ad campaigns and collaborations.

Can I use Berries Club just for dating?

Berries Club is not against dating, although its main purpose is connected to the fashion industry. Some users join mainly for dating, while others use it as an opportunity to be noticed by brands. Your likes in any case help brands discover new talents and select faces for fashion projects.

How is Berries Club different from social networks?

Unlike regular social networks, your likes here have real value. They can influence someone’s career and are directly connected to the fashion industry.

What do I get from joining?

Berries Club gives you the chance to connect with some of the most attractive and promising candidates from the fashion world and even build personal relationships with them. At the same time, the Club supports microbrands and young talents, and every like you give is a small investment in the possible career of a future model.

How can I participate in casting?

Casting takes place in Berries Club, a community where you can meet new people and get discovered by brands. To join, simply complete your profile, upload a few high-quality photos and become part of the Club.

What is the casting process like?

In Berries Club, casting happens through likes. The more likes you receive, the higher your chances of being selected. When there is a mutual like, a private chat opens, giving you the chance to connect directly.

Why should I include my Instagram and TikTok accounts in my profile?

Adding your Instagram or TikTok makes you more attractive to brands. They look for models with social media presence since it shows engagement and audience reach. This can increase your chances of being invited to photoshoots and collaborations. Only brands and professionals can see this information, not regular users.

Who do we call Berries on LookBerry?

Berries are users who have taken part in brand photoshoots by personal invitation and publish posts recommending the products they modeled in. The database of all Berries, along with their analytics, is officially available to every brand registered on LookBerry.

Where do I receive an invitation for a photoshoot?

Invitations are sent directly in the LookBerry messenger, either from the brand itself or from a LookBerry multibrand store.