User Behavior Policy

User Behavior Policy

We know that it is important for the effective functioning of the LookBerry marketplace that its members be able to communicate easily with each other. However, to ensure the safety of everyone in our community, we have rules that regulate communication. We do not allow our users to:

• Make offers to buy and sell outside of LookBerry.
• Send spam.
• Threaten others, use profanity, or use hostile language.
• Share any personal information (other than names), including email addresses, phone numbers or other contact information.

Members may send messages to each other through LookBerry. We encourage open communication between members, but we do not allow these opportunities to send spam, threats, profanity, or hate speech. We also do not allow participants to suggest, link to, or solicit:

• Email addresses.
• Telephone numbers.
• Physical addresses.
• Web addresses.
• Links to third-party messengers.

LookBerry may monitor messages sent between users for fraud, abuse, spam, and other violations of LookBerry policies. Actions that do not comply with LookBerry policies may result in a number of actions, including, for example:

• Concealment or removal from search results.
• Blocking some or all of your posts.
• Prohibiting communication with other members.
• Deletion or concealment of all or part of your posts.
• Decreasing the seller's rating.
• Restricting the ability to buy or sell.
• Notification of law-enforcement authorities.
• Suspension of account .

All fees paid or owed on lists or accounts, for which we take action, will not be refunded or otherwise credited to your account. Please remember that we have no control over communication unless it occurs through LookBerry. Communication between participants is a key part of the LookBerry buying and selling experience, and we want to keep it as open as possible. But it's important that our users feel safe and don't receive unsolicited emails or offers from other members.

Frequently Asked Questions

Threats and profanity policy

Threats, harassment, and hate speech are prohibited on LookBerry. To ensure a positive LookBerry platform, we do not allow members to use threats or expressions that we consider offensive.

• Threats of physical or psychological violence or harassment of any kind are strictly prohibited by any method, including email, messaging between members or in comments. If a participant receives a threat, it should be reported to local autorities.
• Hateful, obscene, abusive, profane, racist, sexual, defamatory, violent or discriminatory, including on the basis of race, ethnicity, skin color, religion, special needs, country origin, gender and gender identity or sexual orientation - such language may not be used in profiles, user IDs, member posts, LookBerry claims, LookBerry stores, reviews, offers, product pages or any other area of the site.
• Product listings that contain profanity in the official name are permitted as long as they comply with the following rules:
• They must comply with our Profanity Policy.
• They must comply with our Adult Products Policy.
• CDs, DVDs, or other media with titles that include language that may be considered profanity are allowed on LookBerry if any profanity is part of the official title.
• Adult items that contain profanity in the official title or description may be allowed as long as they comply with our Adult Products Policy.
• New items (shirts, jackets, etc.) that contain profanity may be listed if the profanity is completely blurred in any images.

Actions not in compliance with LookBerry policies may result in a variety of consequences, including, for example, administrative termination or cancellation of offers, removal or drop in search results, rating downgrades, restrictions on buying or selling, and account suspension. All fees paid or owed regarding offers or accounts for which we take any action will not be refunded or otherwise credited to your account.

Why does LookBerry have this policy?

This policy protects members and ensures that there are no threats or language on LookBerry that may cause offence.

Offensive Material Policy

Postings that promote or glorify hatred, violence or discrimination are prohibited. To promote trust and respect among users, LookBerry does not permit the display of items that promote or glorify hatred, violence, discrimination, or promote organizations that share such views.

• Offers that promote hatred, violence or discrimination, including those based on race, ethnicity, skin color, religion, disability, national origin, sex, gender and gender identity, or sexual orientation are prohibited. This includes, but is not limited to the following:
• Insults or epithets of any kind.
• Slavery related items, including reproductions such as badges, shackles, documents, etc.
• Items with racist, anti-Semitic, Islamophobic or other derogatory depictions, for example through caricatures or other exaggerated elements, including figurines, cartoons, housewares, historical advertisements.
• Black Americana items that are discriminatory.
• The Confederate battle flag and related items depicting it.
• Historical items related to the Holocaust and Nazism, including reproductions.
• Any item of an anti-Semitic nature or any item after 1933 with a swastika.
• Media identifiable as Nazi propaganda.
• Materials that imply or promote support, membership, or funding of a terrorist organization.

Actions not in compliance with LookBerry policies may result in a variety of consequences, including, for example, administrative termination or cancellation of offers, removal or drop in search results, rating downgrades, restrictions on buying or selling, and account suspension. All fees paid or owed regarding offers or accounts for which we take any action will not be refunded or otherwise credited to your account.

Why does LookBerry have this policy?

To promote trust and respect among users, LookBerry does not permit the display of products that promote or glorify racial, sexist, or religion-based bigotry, or that promote organizations that share such views.

Policy on False Reports of Policy Violations

We take any report of a violation of our policies seriously. False reports slow down our investigations of real problems and thus make it difficult to protect our members. Any report must reflect a sincere belief that someone has violated LookBerry policy. If someone intentionally makes false reports of policy violations, we may take action against their account, such as restricting their activity on LookBerry. For more information, see our full policy below.

Will LookBerry take action against a customer who mistakenly blamed the store for adding concealed shipping charges after purchasing an item?

If the buyer feels offended and reports it to us, we will look into it. We won't be able to help if there is no evidence that the store added the extra charge after the buyer bought the item. We do not disclose the outcome of cases, but if we believe the customer's claim is false and malicious, we will take action.

LookBerry's customer service contact policy

For additional assistance with problems encountered, the user can always contact our support team. However, if contacted, all data will be verified to avoid misuse of complaints. In the policy we will review the cases of legitimate requests for help.

Reporting a product or offer that violates LookBerry policy

If you believe a product or offerer in the LookBerry catalog violates any of our policies, please let us know. If any product information in the catalog seems inaccurate or incomplete, read our Offer Policy. If the problem you encounter is related to the product you purchased, such as if it did not arrive, or if it is defective, damaged, or does not match the description in the offer, you do not need to report it. Instead, read the Returns Policy to get help with your refund. You should only report an item or offerer to us if it violates one of our policies. Here are some examples of when to report an item:

• It is prohibited for sale on LookBerry.
• It violates someone's copyright (such as a photo or video) or trademark (such as a brand name or logo).

If you have a problem with an item you purchased - for example, you didn't receive it or it arrived damaged - this is not the appropriate place to report it. Instead, you should work with the seller to resolve your problem. If the seller can't solve the problem, LookBerry can step in and help. More information can be found in the Returns Policy.

Tip

If you are a copyright or trademark owner and believe they are being infringed, you should contact LookBerry support.

Tip

If there is nothing wrong with the item, but you think the seller is violating our policies, you can let us know by reporting the seller.

How to complain?

You can file a complaint by following these steps:

• From the personal and business account page the complaint is filed against the account itself. You can also block.
• It can be filed against the product card (fashion feed, bookmarks, fashion tab in personal, and tab with cards in business).
• You can make it against the Dating profile (Dating profile is different from the regular profile).
• In the chat:
• If the chat is opened via mutual likes/Hot Likes in dating, then the complaint is made against the dating account.
• If chat is opened via Hot Likes from the profile, the complaint is against the profile.
• If the chat is with a Brand, then complaint is against the profile. Personal account can report a complaint about a Business account. Brand can also report a complaint about Personal account.

Report a Problem to a Seller

We have developed rules to ensure that LookBerry is a safe place to buy and sell. If you have a problem with a seller because they are not following our rules, let us know and we will look into the matter. If your problem is that the item arrived defective, damaged, not as described in the listing, or didn't arrive at all, don't tell us about the seller - instead, use one of the buttons below:

If you notice an item that should not be listed on LookBerry, you do not need to report the seller; just let us know by reporting the item. You only need to report the seller if you think they are violating our policies. For example:

• A seller offers to sell you an item outside of LookBerry.
• Seller has no intention of completing the sale.
• Seller sends you threatening messages or uses abusive or vulgar language.
• The seller has given you false contact information.
• You suspect that the seller is under the age of 18.

This is not a complete list; you'll find all of our policies here.

To get your money back, you need to either let us know that you didn't receive your item, or issue a refund if the item arrived and doesn't match the description. We take all reports seriously, please make sure your statements are accurate. Learn more about false reports of policy violations. You should only report a seller if you think they are violating our policies. If there is a problem with an item you have purchased, try to resolve it with the seller first - you can always ask us to intervene if you need to.

Dishonest Customers Policy

Our Policy on Dishonest Customers addresses unacceptable customer behavior. Customers may not abuse reviews, returns, customer protection programs, or payment dispute processes.

Frequently Asked Questions